SHIPPING & DELIVERY

We are proud to offer 100% Irish-made souvenirs and crafts, carefully crafted in Kilkenny and shipped directly from Ireland to your door. All orders are processed within 2–3 business days, and we use trusted delivery partners to ensure your items arrive safely. Shipping within Ireland typically takes 2–4 working days, while international delivery times vary depending on your location. You will receive a tracking number once your order has been dispatched so you can follow its journey from our workshop in Kilkenny to your home.

 

EASY RETURNS

We want you to love your Irish craft or souvenir, but if for any reason you’re not fully satisfied, you can return your order within 14 days of delivery for a refund. Items must be unused, in their original condition, and returned with proof of purchase. Please note that custom or personalized products cannot be returned unless faulty. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect. Once we receive your item back at our Kilkenny workshop, we’ll process your refund promptly.

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MONEY BACK GUARANTEE

We stand proudly behind the quality of our 100% Irish-made crafts and souvenirs. If you’re not completely happy with your purchase, we offer a no-quibble money-back guarantee. Simply return your item within 14 days in its original condition, and we’ll issue you a full refund. Your satisfaction means everything to us, and we want every piece you receive from Kilkenny to reflect the care, tradition, and craftsmanship that goes into making it.

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100% SECURE ORDERING 

Shopping with us is completely safe and secure. Our website uses the latest SSL encryption technology to protect your personal details and payment information at all times. We accept trusted payment methods, and your card details are never stored on our system. You can order your Irish-made souvenirs and crafts with confidence, knowing that your transaction is 100% protected from start to finish.

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PRIVACY POLICY

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